Refund and Returns

Thank you for shopping at The Springs Home & Garden. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it for a refund or exchange, subject to the following terms and conditions:

1. Eligibility:

   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Items that are damaged, used, or not in their original packaging may not be eligible for return.

2. Initiating a Return:

   • To initiate a return, please contact us at [email protected] within 30 days of receiving your order. Please include your order number and reason for return in your email.
   • Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refunds:

   • Once your return is received and inspected, we will
   • • process your refund within 5 business days.
     • Refunds will be issued to the original payment method used for the purchase.
     • Depending on your financial institution, it may take additional time for the refund to appear in your account.

     5. Exchanges:

        • If you would like to exchange an item for a different size, color, or style, please contact us at [email protected] to initiate an exchange.
        • Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item.

     6. Damaged or Defective Items:

        • If you receive a damaged or defective item, please contact us immediately at [email protected].
        • We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

     7. Contact Us:

        • If you have any questions about our refunds and returns policy, please contact us at:
          • Email: [email protected]
          • Address: 333 Spring Street, Toowoomba QLD 4350

     8. Changes to this Policy:

        • We reserve the right to update or change our refunds and returns policy at any time. Any changes will be effective immediately upon posting on our website.

     By making a purchase from The Springs Home & Garden, you agree to abide by the terms and conditions outlined in this refunds and returns policy.